Patient rights
Your legal rights
Patient rights are our legal obligations to you. These rights are designed to ensure an optimal process when you need to be examined and treated.
Patient rights
Your legal rights
Here we have gathered the patient rights that are relevant to your medical treatment at the Epilepsy Hospital Filadelfia.
Patient rights
Your Options
Here we have gathered your options as a patient
Patient rights
Complaints and Compensation
The Epilepsy Hospital prioritizes high quality in both treatment and service. If you still feel poorly treated, you can complain about:
- Service – Service level, manner of communication, physical environment, or the food. Send your complaint via email to filadelfia@filadelfia.dk. Clearly indicate that it is a complaint to the management.
- Treatment: Examination, care, and treatment, content in your medical record, insufficient information, or other patient rights. Send your complaint to the Danish Patient Safety Authority via the complaint form on Borger.dk.
You can seek compensation from the Patient Compensation Association if you suffer an injury during examination or treatment. On Borger.dk, you can read more about the Patient Compensation Association and access the application form.
Patient rights
Adverse Event
If you, as a patient or relative, experience something during your interaction with the healthcare system that should not have happened, you can report the incident as an adverse event.
The purpose of reporting an adverse event is to prevent similar incidents from occurring again. By reporting an adverse event, you help improve patient safety.
You can report an adverse event to the Danish Patient Safety Authority.
Patient rights
Get in Touch with Filadelfia
Phone: 5826 4200
Email: filadelfia@filadelfia.dk
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